Refund policy

 

Return & Refund Policy – House of Vanyya

All our products are gold-plated / gold-forming fashion jewellery (not real gold). Due to hygiene reasons, we do not accept returns for change of mind, size or style preference once an order is delivered.

When we accept a replacement

• You received a damaged or broken product
• You received the wrong product
• A product is missing from your parcel

How to raise a request

• Email us at supporthov@gmail.com within 48 hours of delivery
• Include your order number and an unboxing video (recorded from opening the sealed parcel). Requests without an unboxing video cannot be accepted.
• Once approved, we will send a replacement. If the product is out of stock, we will issue a refund.

Refunds

• Since orders are Cash on Delivery, approved refunds are made to your bank account or UPI ID within 7 working days of approval.
• Shipping charges, if any, are non-refundable.

Order cancellation

• You can cancel your order before it is shipped by emailing us. Orders cannot be cancelled after dispatch.

Care note: Plating on fashion jewellery naturally fades with regular use, water, sweat, perfume and chemicals. This is normal wear and is not covered under return or replacement.